Service and Parts Information

Minimize Inventory, Maximize Part Availability

Missing parts. Excess inventory. Persistent obsolescence. Low first-time fix rates.

These are the problems your service parts planners face. Limited by ERP systems built for manufacturing supply chains, they struggle to keep inventory costs low while ensuring parts are available and accessible. Effective service parts management achieves these goals by:

  • Analyzing the relationships between multiple stocking locations.
  • Pulling data from ERPs, maintenance systems, and other sources to predict service parts demand.
  • Developing stocking plans based on service level objectives, budgetary limitations, and forecasts.

Align Parts Inventory with Service Levels

PTC’s service parts management solution, Servigistics, empowers logistics organizations to control the balance between inventory (supply) and service levels (demand) at the lowest cost. This capability leads to:

  • Part availability rates of up to 98.5%
  • A 30% - 40% reduction in part inventory
  • An average 10% increase in asset uptime


Connected Service Parts Management

Pull IoT data directly from your connected assets to:

  • Develop causal forecasts based on asset population and utilization data.
  • Schedule serialized life-limited parts removals.
  • Adjust stocking plans to reflect changes to your install base.


Case Studies

Discover how organizations in A&D, heavy industry, and other industries utilize our service parts management solution to optimize their service supply chains.

Pratt & Whitney

“We succeed when our customers get the service they need, where they need it. Servigistics ensures our operations continue to exceed their high standards.”


“If there are any changes in the mining services market, our supply chain can adapt quickly to those variations.”


“The tool gave us the ability to manage an extremely large number of parts at our 70 stocking locations in a systematic way.”